Privacy Policy

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Merchant Quarters Privacy Policy

Effective Date: 1/9/2025

Merchant Quarters Collective Co. (“Merchant Quarters”, “MQ”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information we collect in the course of running our business.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, our products, and our website (www.merchantquarters.com.au).

1. Information We Collect. 

We may collect personal information including, but not limited to:

Name, business name, and contact details (email address, phone number, billing/shipping address).
 

Payment details and transaction history.
 

Business information where you purchase wholesale or partner with MQ.
 

Website usage data such as IP address, browser type, and interactions with our site.
 

2. How We Collect Information

We may collect your information when you:

Place an order or create an account with us.
 

Subscribe to our mailing list or request product information.
 

Communicate with us by email, phone, or social media.
 

Visit and interact with our website.
 

3. How We Use Your Information

Your information is used for purposes including:

Processing and fulfilling orders.
 

Providing customer support and responding to enquiries.
 

Sending updates, offers, or marketing communications (if you’ve opted in).
 

Improving our products, services, and website.
 

Meeting our legal, accounting, and tax obligations.
 

4. Disclosure of Information

We do not sell your personal information.
We may disclose your information to:

Service providers such as couriers, payment processors, and IT support.
 

Regulatory authorities if required by law.
 

Business partners where necessary to provide you with our products and services.
 

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no online or electronic system is entirely secure.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies, though some site features may not function properly.

7. Your Rights

You may request access to, or correction of, the personal information we hold about you. You may also opt out of receiving marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.

8. Overseas Disclosure

At present, Merchant Quarters does not routinely disclose information overseas. If this changes, we will update this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

For questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Merchant Quarters Collective Co.
📍 Margaret River, Western Australia
✉️ hello@merchantquarters.com.au